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PRIVACY & FULFILLMENT POLICY

A legal disclaimer

This Privacy Policy governs the manner in which RSN8 Media collects, uses, maintains, and discloses information collected from users (each, a "User") of the rsn8media.com website ("Site"). This privacy policy applies to the Site and all products and services offered by RSN8 Media.

Privacy Policy - the basics

At RSN8 Media, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your information when you visit our website or interact with our services.

What to include in the Privacy Policy

Information We Collect:

  • Personal Information: We may collect personal identification information from Users in a variety of ways, including when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, and other relevant information.

  • Non-personal Information: We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized, among other similar information.

How We Use Collected Information:

RSN8 Media may collect and use Users personal information for the following purposes:

  • To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience:

  • Send you personalized email marketing if you decide to opt in.

Fufillment Policy 

What To Expect 

We are committed to providing excellent paid media ads management services to help your business grow. Below, you will find our fulfillment, refund, and cancellation policies to ensure transparency and clarity.

Fulfillment of Services

  1. Service Initiation

    • Upon successful payment, our team will begin the onboarding process within 24-48 hours.

    • Please note that onboarding dates may vary per client. The final onboarding dates and milestones will be outlined in your individual client contract, which should be considered the source of truth for all service delivery details.

    • We will only invoice when a contract is in place.

  2. Service Delivery

    • Our services are delivered on a rolling basis as per the agreed schedule listed on your agreement.

    • Regular updates and reports will be provided to track the performance and progress of your campaigns.

    • Fulfillment timelines may vary based on the specific requirements and scope of each project. Review your contract for the final dates and milestones.

Refund Policy

  1. Refund Eligibility

    • Refunds are not provided on services rendered.

    • Refunds may be considered on a case-by-case basis for exceptional circumstances, such as failure to deliver the agreed-upon services, and will vary depending on the contract.

  2. Refund Process

    • To request a refund, please contact sylvia@rsn8media within 7 days of service initiation.

    • Provide detailed reasons for your refund request. We will review your case and respond within 5 business days.

Cancellation Policy

  1. Cancellation by Client

    • If you are on a month-to-month agreement, a 30-day written notice is required to cancel services. Please send your cancellation notice to sylvia@rsn8media.

    • For fixed-term agreements, please review your contract for specific cancellation fees and terms.

    • If cancellation is made before service commencement, a full refund will be issued.

    • If cancellation is made after service commencement, you will be billed for the services rendered up to the cancellation date. Early termination fees may be applicable. 

  2. Cancellation by RSN8 Media 

    • We reserve the right to cancel services if there is a breach of our terms and conditions or if necessary information/materials are not provided within the agreed timeframe.

    • In such cases, you will be notified, and a pro-rated refund will be issued for any unused services.

Contact Information

For any questions or concerns regarding our fulfillment, refund, or cancellation policies, please contact us at:

  • Email: sylvia@rsn8media

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